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By Vadlamani Ravi

ISBN-10: 159904675X

ISBN-13: 9781599046754

ISBN-10: 1599046776

ISBN-13: 9781599046778

Banking the world over has gone through huge adjustments because of the profound impression of advancements and developments in details verbal exchange applied sciences, enterprise intelligence, and probability administration recommendations. whereas banking has develop into more uncomplicated and less complicated for the patron, the advances and intricacies of rising applied sciences have made banking operations the entire extra bulky. Advances in Banking know-how and administration: affects of ICT and CRM examines a number of the myriads of technical and organizational parts that effect prone administration, company administration, danger administration, and shopper dating administration, and gives learn to assist the winning implementation of linked supportive applied sciences.

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2001). Principles of marketing. Englewood Cliffs, NJ: Prentice Hall. H. (1996). Services marketing. Englewood Cliffs, NJ: Prentice Hall. , Churchill, G. , & Brown, T. (1993). Caution in the use of difference scores in consumer research. Journal of Consumer Research, 19(4), 655-662. B. (1995). Service quality: A measure of information systems effectiveness. MIS Quarterly, 19(2), 173-187. , & Crosby, L. (1993). Customer satisfaction measurement. Chicago: American Marketing Association. B. (1997).

He developed a clustering algorithm based on a fuzzy algebra that produces a ranking of the business units within a financial institution. Both linear and non-linear models have been developed for the measurement of operational risk. Linear models include regression models, discriminant analysis, and so forth. The nonlinear models, based on artificial intelligence, try to capture the non-linearities in operational risk. Neural networks are an alternative to nonparametric regressions. Bayesian belief networks have attracted much attention recently as a possible solution to the problems of decision support under uncertainty.

THE BRAZILIAN BANKING SECTOR The business environment marked by fierce competition and continuous changes in the relationship between companies and customers sets the scene for the Brazilian banking industry. According to the Brazilian federation of banks (Febraban, 2006), this industry was characterized in the last few years by mergers and incorporations, Table 1. 8% Total  Service Quality in Banks: What are the Factors Behind Performance and Customer Satisfaction? by a decrease in the number of private national banks, and by the stability in the number of private foreign banks operating in Brazil (see Table 1).

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Advances in Banking Technology and Management: Impacts of ICT and CRM (Premier Reference Source) by Vadlamani Ravi

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